Once your order has been placed we aim to have all orders packed and shipped out within 3 business days. Items are picked, packed and shipped on weekdays only, Monday - Friday, 8:30am - 5pm (excluding public holiday's). We ship all packages with tracking to ensure packages are delivered.
Time frames on delivery vary depending on your location. Please allow 3-5 days for delivery. Please have your packages shipped to a safe and secure address, as we are not responsible for missing/stolen packages that have been tracked as "delivered".
Port City Harley-Davidson takes no responsibility for items that do not arrive within the specified shipping time-frame.
Port City Harley-Davidson are pleased to offer a flat rate of $15 on all purchases.
Port City Harley-Davidson uses Fastway Couriers and Australia Post to ship all online store items.
Online stock quantities are updated daily, however on occasion, stock may have sold out in store and might not be reflected on the Online Store.
In the event that the stock is not available you will be contacted and offered a refund or option to change your order for something else.
Returns & Refunds
If you have changed your mind about your purchase, you may request a return on most purchases. Our policy lasts 30 days from purchase.
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for a full refund subject to the following conditions:
- Proof of purchase is accompanied with the returned merchandise;
- The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
- Any discounts received at the time of purchase will be carried over.
Please email email@example.com if you would like to organise a return.
Unfortunately at this stage, Port City Harley-Davidson cannot send orders to all countries internationally via our website. For any international customers who require shipping internationally please contact firstname.lastname@example.org.