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Exchange, Returns & Refund Policy

Returns

You may request an exchange, store credit or refund on most purchases. Our policy lasts 30 days. To be eligible for a return, your item must be returned within 30 days of the original purchase date and be unused and in the same condition that you received it, in the original packaging, with all tags still attached. Please include a copy of your invoice or proof of purchase. 

There are no refunds or exchanges on helmets, sale items, head-wear, facemasks, necksocks, oils, consumables, cleaning agents and electrical items.

Please contact us at info@portcityhd.com.au should you wish to make an exchange, receive a store credit or obtain a refund.


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@portcityhd.com.au and send your item to: 1/172 Lake Road, Port Macquarie NSW 2444, Australia. 

Change of Mind
If you wish to return an item because you have changed your mind, we will offer you an exchange or store credit if all of the below terms are met;

  • You return the item within 28 days of purchase
  • You produce the original online invoice
  • The item is in resalable condition including;
  • All provided instruction manuals and accessories
  • The product is unworn, unused, unopened, has not been fitted and is in its original condition.
  • Any labels (sewn-in or tags) are still attached
  • In the case of electrical items, the original security seal or shrink wrap is intact

Change of mind is not available on helmets, sale items, head-wear, facemarks, neck socks, oils, consumables and cleaning agents. These items may only be returned if they are faulty.

Faulty or Damaged Goods
We will accept returns and provide you with your choice of an exchange or refund in the event that;

  • The product is faulty or damaged
  • The product is not fit for its intended purpose

Shipping 
To return your product, you should mail your product to:

PORT CITY HARLEY-DAVIDSON
ATTENTION: ONLINE STORE RETURNS
1/172 Lake Road, Port Macquarie NSW 2444

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Stock Availability
Online stock quantities are updated daily, however on occasion, stock may have sold out in store and might not be reflected on the Online Store. In the event that the stock is not available you will be contacted and offered a refund or option to change your order for something else.